A Shipping Policy is where you tell your consumers vital facts about how you ship your items, such as which shipping providers you employ, what shipping prices you charge, and how long customers should expect delivery to take.

A shipment Policy is a document in which an ecommerce company notifies customers about the terms of goods shipment. Your Shipping Policy should include the following information for your consumers (or potential customers):

What delivery alternatives do you provide (overnight, standard, airmail, international, domestic only, and so on)?
How much will each shipping method cost the customer?
How long does each shipping method normally take?
How long will it take you to process an order from the moment it is placed until it is shipped?

If orders must be placed before a certain time in order to be counted as placed on that business day,
Are there any limitations to where you can distribute (no P.O. boxes, no certain states, etc.)?
Anything else that a client would consider important while placing an order Why Should You Have a Shipping Policy?

While a Shipping Policy is not needed by law, it is strongly suggested by best practices in ecommerce for managing customer expectations.

This is because it informs them of two critical points that are important to every consumer:

How much they should budget for shipping
How long they might anticipate to wait before receiving their items

If it takes a consumer too long to find out how much you charge for shipping and how long an item will take to arrive, the buyer will most likely buy elsewhere and you will lose business.

Having an easily accessible Shipping Policy with clear information will assist you in gaining and retaining clients.

A Shipping Policy is not the same as a Return and Refund Policy. A Return and Refund Policy informs customers of the following:

If you provide refunds or exchanges,
If you accept customer returns,
What a client needs to do to start a return
Which party is responsible for return shipping?
Any other pertinent details concerning a return and refund


Any restocking fees or other charges deducted from the full return
Certain goods are not returnable.
Returns have time constraints (for example, you cannot return something after 15 days).

In essence, a Shipping Policy informs consumers about how to get products into their homes, whereas a Return/Refund Policy informs customers about their alternatives after items are delivered in the event that the customer wishes to return the goods.